Our Return Policy
Our Return Policy Has Changed!
We truly value you as a customer and sincerely appreciate you choosing to shop with CUF. Though we are a small business we want you to feel completely comfortable and and secure as you spend on our site. We know you will be free to be Creative • Uncommon • Fun when returning isn’t a question in your mind. Please familiarize yourself with our new return policy and don’t hesitate to contact us if you have any questions.
We try to be thorough in our descriptions of items but realize you occasionally may still have questions. Please reach out to us at firstname.lastname@example.org with any question you have about any item and we will be more than happy to assist you. You will get a response within 24 hours.
We regret that orders outside the US are not eligible for return.
We still will not be able to accept the following items for return.
Bathing Suits/ Body Suits
FINAL MARKDOWNS (any item 50% off or over)
SAMPLE ITEM SALE items
ANY ITEM NOT LISTED ABOVE will be accepted for a return within 7 days of receipt of your item (if one order was sent in multiple packages use the arrival date of your last item to arrive) with the option for you to return by same method of payment.
Please follow these instructions to ensure a smooth and successful return process.
Any item being returned for a refund must :
Have all original tags in tact.
Must not show any signs of wear, including but not limited to makeup marks, stains, tears or rips.
Must not have any smell of smoke
Must not show any signs of being spot treated or washed.
2. Email us at email@example.com stating you wish to return. Include:
Your order number
Item(s) you’re returning
3. We will email you back with authorization to fulfill your return.
Once the return package is received and inspected for quality, a member from the CUF team will email you to confirm what has been done with the order. Please allow 5-7 business days from the day we receive the returned package to process.
If there was a refund processed, you will see it back onto your original form of payment within 2-3 business days, but times may vary depending on each bank.
If any item returned is determined to be in breach of the qualifications listed above it will be returned back to you and you will forfeit the ability to have your return processed.
Other notable information about returns:
Return shipping is the responsibility of the customer. We strongly recommend you always use a carrier that will provide a tracking number as we are not responsible for damaged or lost items in transit from your location to ours.
There will be a 20% restocking fee incurred per item per transaction. As a courtesy to you we will wave the restocking fee of your first 2 items returned in your customer history.
We reserve the right to determine whether a customer is abusing our Return Policy at which time we reserve the right to ban any customer from any future returns.
We currently do not offer exchanges.
Per USPS/UPS/FedEx, return packages due to incorrect addresses or undeliverable locations can take up to 30 days or more to be sent back to the sender. To avoid long wait times and potential manual errors, any package that is returned or has tracking status “return to sender” or “undeliverable” will be automatically refunded.
We reserve the right to revisit and change our return policy at any time, however, we will always put that change in writing. The policy held forth in our written and posted Return Policy at the time of purchase will be upheld for the related purchase.